Terms and Conditions

Company Information

Lossless Life
4325 Glencoe Ave. #11141
Marina Del Rey
CA 90295

Registered in the United States
Account Number: 0002849162-0001-1
Class: L044

Registration

You will need to register to be able to access some services on the losslesslife.com website (our “site”). When you register your details online, it is your responsibility to ensure that the information provided is accurate and up to date. You are also responsible for maintaining your personal information via your online account as well as for keeping your password secret.

The collection and storage of personal information submitted to Lossless Life is governed by our Privacy Policy. Whenever you visit the site, or register your details or purchase from the site, you agree to be governed by these Terms & Conditions and by our Privacy Policy.

Ordering

When you place an online order through the site, you will be requested to provide personal and card payment details. As part of the online transaction, we will perform a fraud credit check via our payment provider. By submitting a payment through the site, you are granting permission for us to carry out such checks via our payment provider as required.

Orders on the site are subject to the required stock availability. Items added to your basket on the site will not be reserved for you, and are available for sale to other customers browsing the online store at the same time.

When you have placed your order via the site, stock will be reserved for your purchase. However, sales will not be finalised until the order dispatches from the warehouse, and payment is successfully taken.

Pricing

All site pricing will be shown in local currency where available, and otherwise priced in US Dollars (USD). Orders can only be placed in the currency relating to your shipping country, and we are unable to offer alternative currency pricing to any customer.

US and Canada pricing is shown exclusive of sales tax, and sales tax may be added at the checkout, once the delivery address has been confirmed. No import duty is due on US orders, as these ship from within the United States. Canadian pricing is inclusive of import duty (see DDP below).

Duty Delivery Paid (DDP)

Pricing in the following territories is inclusive of duty and tax:

Canada (applicable tax shown at checkout)

Orders in these territories will be sent duty paid, meaning that no further import duty or tax will be payable after the order has been placed on the site.

Sale pricing adjustments

From time to time, Lossless Life will run discounted pricing on specific items as part of a sale or promotion. Subject to the sentence below, Lossless Life is happy to compensate the difference between the amount paid and the discounted price, if the item was purchased within 14 days of the commencement of the specific discount.

Please note that we are not able to offer any refund if the same item is not in stock on the site at the time of the request, or if the item was originally purchased at a discounted sale price.

Payment & Order Acceptance

We accept the following payment types on our site:

Visa
Mastercard
American Express
Paypal
Gift vouchers and e-vouchers

Please note that travel trips cannot be purchased via Paypal, Sofort or American Express.

Payments for all orders are taken on dispatch of goods, and are subject to fraud checks and checks by the card issuer.

By submitting your order on our site, you are confirming that the credit/debit card is yours or that you have authority from the cardholder to make the payment. We reserve the right to refuse payments & orders for customers who are not 18 years of age or older.

We will process your payments securely via the Stripe and/or PayPal payments system, and all payment details will be encrypted. All stored card details will be stored securely on Stripe’s and/or PayPal’s secure servers.

Your payment and order will only be deemed as final when final payment is taken on dispatch of your goods. We reserve the right to refuse any payments or cancel orders at our own discretion.

Gift vouchers and e-vouchers

Gift vouchers and e-vouchers (“Vouchers”) cannot be bought using discount or promotional codes, and cannot be purchased with another Voucher.

Vouchers can be redeemed to purchase Lossless Life products only online, at LosslessLife.com.

Vouchers can be redeemed in part, with the remaining balance credited to your Lossless Life account.

Vouchers must be redeemed within twelve months of purchase and any unused balance will not be refunded or credited after such time.

Any balance credited from a part-redeemed Voucher must be used in the same currency as the first purchase it is redeemed with.

If the order value is greater than the value of the Voucher, the difference must be paid by credit/debit card, or using Paypal.

Please look after your Vouchers as we are unable to replace them if they are lost, stolen or damaged.

Returns & Exchanges

If you are not 100% satisfied with your purchase you can return it for an exchange or refund, provided it is within 15 days of receipt of your order and the item is as new and in the original packaging. All returns for orders over 15 days old must be sent back to Lossless Life within two weeks of the refund or exchange request being made. We reserve the right to refuse refunds for returned items, which are not in saleable condition.

Faulty items will either be replaced, repaired or refunded following evaluation by the Lossless Life Customer Services team. For the avoidance of doubt, faulty goods are classified as items that are received damaged or develop a manufacturing fault. Items damaged through general wear and tear are not classified as faulty. Faulty items can be returned within twelve (12) months, unless manufacturer warranty states otherwise, for a replacement or a repair. If neither of these is possible, we will offer a refund.

Returns are only accepted online for items purchased directly from LosslessLife.com. If you have purchased your item from another vendor, you should return the item directly to that vendor where the item was purchased. For items bought with one of Lossless Life’s retail partners, please contact them directly to arrange an exchange or refund.

Products purchased as gifts can be refunded in full to the original purchaser; alternatively we can provide a credit to the gift recipient. Lossless Life is unable to refund postage on returned gift items.

Gift exchanges will show on the order history of the original purchaser. Please include a suitable delivery address for us to dispatch exchanged products to. All deliveries require a signature on receipt.

To initiate a return, simply visit pages.losslesslife.com/service/returns.

North America Customer Services

uncompromised@losslesslife.com

Exceptions

All Vouchers are non-refundable.

Personalised items cannot be refunded or exchanged once an order has been placed. It is the customer’s responsibility to ensure that all details entered for Personalised products are entered.

All headphones must be returned unworn. We reserve the right to refuse any returned headphones which we believe to be worn for sanitary reasons.

Intellectual property rights

Usage of the Lossless Life site grants you no rights to any copyright or intellectual property rights relating to the content of the site. All copyright is protected under national and international law.

Any site content can only be reproduced or distributed with express permission from Lossless Life.

General

Changes

Any changes we may make to these Terms & Conditions in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to these Terms & Conditions.

Contact

Our contact details are set out under the “Contact Us” section of the site.

Governing law and jurisdiction

These Terms & Conditions are governed by United States law and you and we agree to submit to the non-exclusive jurisdiction of the United States courts in respect of any matter arising hereunder.

© Lossless Life 2016

Last updated: February 2016